The Road to Recovery Isn't Always Straight!
Tracks
Prince Room - In-Person & Virtual
| Wednesday, May 27, 2026 |
| 12:10 PM - 12:40 PM |
Overview
Bernice Smith, Goldbridge Rehabilitation Services Inc.
Details
Three Key Learnings
1. It is possible to incorporate integrated treatment for people with complex presentations - It takes a village.
2. It requires planning and commitment to become and remain flexible to meet client needs.
3. It does not happen overnight – allow time and consultation to occur.
1. It is possible to incorporate integrated treatment for people with complex presentations - It takes a village.
2. It requires planning and commitment to become and remain flexible to meet client needs.
3. It does not happen overnight – allow time and consultation to occur.
Speaker
Bernice Smith
Chief Executive Officer
Goldbridge Rehabilitation Services Inc.
The Road to Recovery Isn't Always Straight!
Abstract
This presentation highlights how Goldbridge has implemented a flexible treatment pathway whilst maintaining core Therapeutic Community (TC) principles to support the complex nature and mental health needs of our cohort. As the complexity of our client’s mental health and other issues increased, we found that the traditional pathway was becoming less effective.
In 2010, Goldbridge undertook a four-year Dual Diagnosis Capability in Addiction Treatment (DDCAT) project. We went back to basics, upskilled staff and reviewed the program. By focusing on strengths and behaviour change we were able to support residents to try out new behaviours, new activities and ways of experiencing life without shame, in a positive, fun and exciting way. We found that when everyone had this attitude, there was a dynamic culture of change within the whole TC.
In 2011, Goldbridge implemented the Clinically Assisted Recovery and Engagement (CARE) project to improve the identification of complex co-morbid mental health to provide integrated care and effective referrals as required.
Introducing a new pathway was a rocky road as it attracted: jealously from residents, perceived unfairness, time away from the core program and hesitance from staff. Therefore, Goldbridge reviewed the organisational culture and change management process to mitigate these concerns.
In 2015, Goldbridge introduced a special ‘Silver’ program - we will be highlighting two Case Studies through this presentation.
In 2018, Goldbridge evaluated the program uitlising the Trauma-Informed Self-Assessment Tool (TIPPS) to identify ways for programs to be trauma-informed. This tool confirmed that we were working within a Trauma Informed Care framework.
Goldbridge now incorporates various flexible Dual Diagnosis pathways for people with complex presentations into the TC program. The initial stage took a seven-year commitment – we are proud to say that it is now is a general and accepted treatment modality within our TC for staff and residents.
In 2010, Goldbridge undertook a four-year Dual Diagnosis Capability in Addiction Treatment (DDCAT) project. We went back to basics, upskilled staff and reviewed the program. By focusing on strengths and behaviour change we were able to support residents to try out new behaviours, new activities and ways of experiencing life without shame, in a positive, fun and exciting way. We found that when everyone had this attitude, there was a dynamic culture of change within the whole TC.
In 2011, Goldbridge implemented the Clinically Assisted Recovery and Engagement (CARE) project to improve the identification of complex co-morbid mental health to provide integrated care and effective referrals as required.
Introducing a new pathway was a rocky road as it attracted: jealously from residents, perceived unfairness, time away from the core program and hesitance from staff. Therefore, Goldbridge reviewed the organisational culture and change management process to mitigate these concerns.
In 2015, Goldbridge introduced a special ‘Silver’ program - we will be highlighting two Case Studies through this presentation.
In 2018, Goldbridge evaluated the program uitlising the Trauma-Informed Self-Assessment Tool (TIPPS) to identify ways for programs to be trauma-informed. This tool confirmed that we were working within a Trauma Informed Care framework.
Goldbridge now incorporates various flexible Dual Diagnosis pathways for people with complex presentations into the TC program. The initial stage took a seven-year commitment – we are proud to say that it is now is a general and accepted treatment modality within our TC for staff and residents.
Biography
Bernice is CEO at Goldbridge with 35 years’ experience in the sector. Her career started as a Nurse, before working in various agencies - CYSS; YFS; Valley Youth Unit; and ‘The Outlook’ and coordinated the Hospital GP Accreditation project.
Bernice was a member of the Steering Committee for the AOD Summit 2001, Qld Community Service Strategy Committee, Qld Taskforce Committee for Child Protection, Chair of YFS; Chair of Australian Youth Affairs Coalition and is currently on ATCA Board. Bernice holds BSocSc, Dip of AOD (Major in MH Management), AOD Certificate from the Gestalt Association of Qld, and Diploma of Governance.