Credible Leadership in Crisis and Recovery: How to Empower Communities Before, During and Beyond Disasters Through Clear and Authentic Communication
Tracks
Monarch Room | In-Person Only
| Monday, July 22, 2024 |
| 11:35 AM - 12:35 PM |
Overview
Dr Neryl East, Neryl East Communications Pty Limited
Details
Key Presentation Learnings:
1. Intensify your credibility in pressure situations by knowing how to authentically communicate the right balance of strength and warmth
2. Implement a unique framework that ensures you connect with your audience – whether in high-stakes conversations, presentations or media interviews
3. Be equipped with a highly effective structure in crisis situations so you know what to say and when to say it
Speaker
Dr Neryl East
Director
Neryl East Communications
Credible Leadership in Crisis and Recovery: How to empower communities before, during and beyond disasters through clear and authentic communication.
Abstract
Leading effectively in times of crisis requires clear, unambiguous and authentic communication.
The communication landscape has undergone a seismic shift and continues to transform as new technology emerges, including a plethora of AI platforms. People can easily circumvent official communication channels, with the risk of creating misinformation and confusion that increases the impacts of the emergency and prolongs the recovery period. At the same time, the community has increasingly high expectations of response agencies.
In such turbulent times, disaster and emergency response leaders must be outstanding, credible communicators – able to galvanize communities to take action, often under extreme pressure.
In this session, Dr Neryl East will draw on her extensive experience working with senior leaders in critical situations. She will reveal the secrets of communicating with such clarity and credibility in high-stakes situations that people sit up, take notice and act on your message.
Audience members will:
• Intensify their credibility in pressure situations by knowing how to authentically communicate the right balance of strength and warmth
• Implement a unique framework that ensures they connect with their audience – whether in high-stakes conversations, presentations or media interviews
• Be equipped with a highly effective structure in crisis situations so they know what to say and when to say it
The communication landscape has undergone a seismic shift and continues to transform as new technology emerges, including a plethora of AI platforms. People can easily circumvent official communication channels, with the risk of creating misinformation and confusion that increases the impacts of the emergency and prolongs the recovery period. At the same time, the community has increasingly high expectations of response agencies.
In such turbulent times, disaster and emergency response leaders must be outstanding, credible communicators – able to galvanize communities to take action, often under extreme pressure.
In this session, Dr Neryl East will draw on her extensive experience working with senior leaders in critical situations. She will reveal the secrets of communicating with such clarity and credibility in high-stakes situations that people sit up, take notice and act on your message.
Audience members will:
• Intensify their credibility in pressure situations by knowing how to authentically communicate the right balance of strength and warmth
• Implement a unique framework that ensures they connect with their audience – whether in high-stakes conversations, presentations or media interviews
• Be equipped with a highly effective structure in crisis situations so they know what to say and when to say it
Biography
Dr Neryl East is the trusted adviser of leaders who are ready to impact the future.
She works with organisations that want to be clear and credible when the pressure is on and stakes are high.
Neryl has led communication during some of Australia’s most significant crises and supported leaders at the highest level.
In 2020 she worked directly with the Chief of Defence in preparation for the release of the Brereton Report into alleged war crimes in Afghanistan.
Neryl has a PhD in Journalism and is the author of five books including an Amazon best-seller on media and reputation.
