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Empowering Rural Communities: Scalable Digital Mental Health Platform Enhancing Access, Autonomy, and Better Patient Experiences

Tracks
Harbour View 1 - In-Person Only
Friday, November 7, 2025
10:35 AM - 11:05 AM

Overview

Nathan Mercurio, Rural and Remote Mental Health


Presenter

Nathan Mercurio
CEO
Rural and Remote Mental Health

Empowering Rural Communities: Scalable Digital Mental Health Platform Enhancing Access, Autonomy, and Better Patient Experiences

Presentation Overview

Access to timely and personalised mental health care remains a critical challenge for rural and remote populations in Australia. This abstract examines how Rural and Remote Mental Health has adopted a proven model to address mental health disparities in the Darling Downs and West Moreton region of Queensland.

Rural and Remote Mental Health has licensed New Zealand’s Gumboot Friday platform from I Am Hope Foundation. Gumboot Friday empowers individuals aged 5 to 25 to choose their preferred qualified mental health practitioner, providing immediate access to care. This patient-driven approach enhances autonomy, trust, and engagement while addressing barriers such as cost, geographic isolation, and long wait times.

The ImpactLab GoodMeasure Report (2023) underscores the platform’s transformative social impact, with every dollar invested generating $5.70 in measurable social value. Key outcomes include improved mental health, reduced risky behaviours, and increased academic achievement, with 90% of the social value attributed to health-related benefits. Participation rates in southern Queensland highlight the potential for scaling this model across Australia, where rural and remote populations face similar challenges in accessing mental health services.

The Rural and Remote Mental Health model leverages digital platforms to connect individuals with practitioners, ensuring accessibility regardless of location. It emphasises culturally appropriate care, particularly for Indigenous communities, integrates with existing services, promotes telehealth to bridge geographic gaps, and provides outreach through local and mobile initiatives. By prioritising patient choice and immediate support, this model addresses the unique needs of rural and remote populations, reducing mental health inequities and fostering long-term wellbeing.

This presentation will explore the feasibility and potential impact of expanding this model nationwide, emphasising the importance of choice, accessibility, and measurable outcomes. Scaling this initiative could create sustainable, life-changing impacts for diverse communities across Australia.

Biography

Nathan Mercurio is the CEO of Rural & Remote Mental Health and brings over 15 years of senior program management experience across government and non-government sectors. He has led the design, development, and delivery of health services in metropolitan, rural, and remote regions throughout Australia. Nathan is deeply committed to improving health outcomes for rural and remote communities and has a proven track record of driving impactful, community-focused mental health initiatives
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