Meeting Workers Where They Are: Regional Mental Health Support That Works
Tracks
Grand Ballroom 1 and Virtual via OnAIR
Thursday, November 6, 2025 |
2:25 PM - 2:45 PM |
Overview
Jaqui O'Donohoe, Access Psych
Presenter
Mrs Jaqui O'Donohoe
National Customer Experience Manager
Access Psych
Meeting Workers Where They Are: Regional Mental Health Support That Works
Presentation Overview
Access to consistent, inclusive, and proactive mental health support in regional workplaces can be life-changing — and even lifesaving. In this presentation, we explore how Access Psych is partnering with Hydro Tasmania to deliver a comprehensive and wholistic mental health and wellbeing program to remote worksites across the state.
Our model combines regular onsite visits by a consistent mental health clinician, regional counselling, health and skin checks, ergonomic support, and psychoeducation. By embedding mental health professionals into the workplace culture, we’ve helped break down stigma, build trust, and promote early intervention.
Our approach recognises the unique challenges of regional and rural settings — such as isolation, limited service access, and tight-knit work cultures — and addresses these through flexible, trauma-informed, and relationship-centred care.
This presentation offers practical insights into how other organisations can implement similar models to support their rural workforce and create sustainable change.
Key Learnings:
1. Consistency reduces stigma: Having the same clinician regularly onsite builds trust, normalises mental health conversations, and increases help-seeking. Our clinician doesn’t just sit in a room but walks the floor and is ‘on-the-tools’ with the team.
2. Accessibility is essential: Onsite services and proactive outreach ensure workers can access support without travel, time off, or digital barriers.
3. Whole-person support is effective: Combining counselling with physical health checks, ergonomic assessments, and education delivers a truly holistic model of care.
Our model combines regular onsite visits by a consistent mental health clinician, regional counselling, health and skin checks, ergonomic support, and psychoeducation. By embedding mental health professionals into the workplace culture, we’ve helped break down stigma, build trust, and promote early intervention.
Our approach recognises the unique challenges of regional and rural settings — such as isolation, limited service access, and tight-knit work cultures — and addresses these through flexible, trauma-informed, and relationship-centred care.
This presentation offers practical insights into how other organisations can implement similar models to support their rural workforce and create sustainable change.
Key Learnings:
1. Consistency reduces stigma: Having the same clinician regularly onsite builds trust, normalises mental health conversations, and increases help-seeking. Our clinician doesn’t just sit in a room but walks the floor and is ‘on-the-tools’ with the team.
2. Accessibility is essential: Onsite services and proactive outreach ensure workers can access support without travel, time off, or digital barriers.
3. Whole-person support is effective: Combining counselling with physical health checks, ergonomic assessments, and education delivers a truly holistic model of care.
Biography
Jaqui began her career with the WA Police Force before moving into the insurance sector, where she gained over 15 years of experience in workers’ compensation across all Australian jurisdictions. She has worked with a global insurer and broker in roles spanning account management, sales, and leadership. Known for her innovative mindset, Jaqui partners with clients to reduce injury risk, implement mental health programs, and support safe workplaces. A skilled trainer and facilitator, she delivers engaging, impactful presentations and has emceed large-scale client events. Her practical experience and strong communication style make her a trusted voice across industries.
