We implemented an organisational wellbeing framework including a telehealth service offering psychological first aid, psychosocial risk assessments, and digital support. This framework was designed to address the unique challenges faced by our geographically dispersed workforce.

Our case study review explores how these interventions resulted in higher retention and increased mental health of employees, despite the significant psychosocial risk they were experiencing. We explore the following challenges faced by our workforce:

Isolation: Our geographically dispersed workers often faced the challenge of isolation due to the physical distance from their colleagues and the organization. This isolation led to feelings of loneliness and disconnection, which had significant impacts on an employee’s mental and physical health.

Long Travel Times: Long travel times or commutes were another significant challenge for our geographically dispersed workers. Research has shown that a long commute hurts workers and their employers by hindering creativity and productivity, which stifles innovation.

Workplace Violence and Aggression: Workplace violence and aggression were a significant issue for our workers, regardless of their location. However, for our geographically dispersed workers, the impacts were even more severe due to the lack of immediate support and intervention.

Our experience shows that with the right strategies and interventions, it is possible to overcome the unique challenges faced by a geographically dispersed workforce. By prioritising mental health and implementing innovative solutions like our organisational wellbeing framework and telehealth services, we were able to improve the wellbeing of our employees and foster a more supportive and connected workplace culture.

This approach is particularly relevant to rural mental health, where geographical dispersion and isolation can be even more pronounced. Our case study provides valuable insights for other organisations working in rural areas, and highlights the potential of telehealth and organisational wellbeing frameworks in promoting mental health and wellbeing in these settings.

Three Key Learnings:

1. Importance of Social Connectedness: One of the most significant learnings is the importance of social connectedness for geographically dispersed workers. Despite physical distances, fostering a sense of community and connection can significantly improve mental health and wellbeing.
2. Value of Telehealth Services: The implementation of telehealth services, proved to be a valuable tool in providing immediate support to workers, regardless of their location.
3. Organisational Wellbeing Frameworks Work: The positive impact on employee retention and mental health demonstrates that organisational wellbeing frameworks can effectively address the unique challenges faced by a geographically dispersed workforce.