The darkest hours are often overnight. Statistics show the risk of suicide at night is higher than any other time of day (Tubbs et al., 2020). Imagine then, a warm and compassionate call received in the early evening; a call that ensures your safety and empowers you to self-manage moments of distress.

AnglicareCQ operates a Warmline to support vulnerable people in the Central Queensland region, Wednesdays - Saturdays from 4pm to 8pm. A facilitator calls the participant at a pre-arranged time; calls last between 20 to 60 minutes, aimed at providing support during vulnerable times. The calls cover areas such as emotional regulation, medication and food intake, suicide risk identification,

safety planning, and mindfulness techniques. Sessions are delivered usually weekly for about 8 weeks, or according to the participant’s needs.

The program has not been formally evaluated, however initial data analysis shows reductions in distress (K10+) and suicidality (SIDAS), with an average reduction of 16 points and 28 points respectively. The reflections of the Facilitators who deliver the Warmline program provide qualitative support for the program’s effectiveness. Warmline Facilitators note the power of two people connecting. On the surface, the call is a check-in; but to Warmline Facilitators and participants, it is so much more: it is empowerment, understanding, and a commitment to choosing life. It is a connection for people isolated socially or geographically.

Warmline is the only program of its kind in the Country to Coast Queensland PHN region. It is a case study demonstration of rural suicide prevention in action. Designed as to be a telehealth service, it delivers an equitable solution to people living rurally. The program offers a sense of connection and hope for those who are struggling to choose life. The model presents a cost-effective option for PHNs to support and empower vulnerable people.

The darkest hours are often overnight. Statistics show the risk of suicide at night is higher than any other time of day (Tubbs et al., 2020). Imagine then, a warm and compassionate call received in the early evening; a call that ensures your safety and empowers you to self-manage moments of distress.

AnglicareCQ operates a Warmline to support vulnerable people in the Central Queensland region, Wednesdays - Saturdays from 4pm to 8pm. A facilitator calls the participant at a pre-arranged time; calls last between 20 to 60 minutes, aimed at providing support during vulnerable times. The calls cover areas such as emotional regulation, medication and food intake, suicide risk identification,

safety planning, and mindfulness techniques. Sessions are delivered usually weekly for about 8 weeks, or according to the participant’s needs.

The program has not been formally evaluated, however initial data analysis shows reductions in distress (K10+) and suicidality (SIDAS), with an average reduction of 16 points and 28 points respectively. The reflections of the Facilitators who deliver the Warmline program provide qualitative support for the program’s effectiveness. Warmline Facilitators note the power of two people connecting. On the surface, the call is a check-in; but to Warmline Facilitators and participants, it is so much more: it is empowerment, understanding, and a commitment to choosing life. It is a connection for people isolated socially or geographically.

Warmline is the only program of its kind in the Country to Coast Queensland PHN region. It is a case study demonstration of rural suicide prevention in action. Designed as to be a telehealth service, it delivers an equitable solution to people living rurally. The program offers a sense of connection and hope for those who are struggling to choose life. The model presents a cost-effective option for PHNs to support and empower vulnerable people.