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Integration of Telehealth by Telehealth Technicians (Djagamirr) Into Community Life in a Remote Aboriginal Community

Tracks
Plenary 1
Wednesday, July 23, 2025
11:50 AM - 12:10 PM
Plenary One

Overview

Marianne St Clair, Simbani Research Pty Ltd


Speaker

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Marianne St Clair
Senior Researcher
Simbani Research Pty Ltd

Integration of Telehealth by Telehealth Technicians (Djagamirr) Into Community Life in a Remote Aboriginal Community

Presentation Overview

Simbani Research, Synapse Medical and the Gawa community (supported by a co-investment from the Cooperative Research Centre for Developing Northern Australia) have collaborated to cultivate the role of Telehealth Technician (TT). This is a technical, administrative and communication role rather than clinical. TTs are local Aboriginal people who perform technology-based tasks using smart devices to record basic observations, implement telehealth sessions, liaise with community members and off-site and on-site clinicians. Supervision, training and support by relevant professionals are provided on-site and remotely (via video-conferencing and phone). TTs in Gawa have done Wellness Assessments with 78 community members; approximately 40 have done 2 Wellness Assessments 12 months apart. The Wellness Assessments identified people needing assistance and these are referred for medical intervention (in-person or telehealth). The TT role has expanded to a more holistic approach to wellness including physical, environmental and emotional wellness. Djagamirr is a Yolgnu role and refers to a Caretaker or “the person who keeps an eye on everyone to make sure they are ok”. The Gawa Homeland has a number of physical dwellings but in Yolngu society, the homeland is one home resulting in the TTs/Djagamirr being in constant contact with community members. TTs/Djagamirr are identifying people in need of assistance, facilitating access to a range of services and providing translation services including concepts and increasing health literacy. Community members often do not seek treatment until they have severe symptoms for a number of reasons; fear of clinical staff, injections or being sent to hospital in Darwin or Nhulunbuy. Intervention by TTs/Djagamirr has prevented some patients’ health conditions deteriorating and then requiring medical evacuation and hospitalisation. With increasing support and linkages, TTs/Djagamirr can foster a more holistic and person-centered approach to remote healthcare delivery, improving the health of very remote Aboriginal people and reducing emergency care expenditure.

Biography

Simbani Research is a small research organisation operated from a property about 35 kms south of Darwin specialising in economic development using transdisciplinary and collaboration theory. The researchers Marianne St Clair and David Murtagh are interested in developing the north in the fields of Technology and Primary Industries and work closely with the Broadband for the Bush Network. Simbani has expanded its research into developing innovative models of health service delivery and with the aim to secure better health services (and outcomes) for rural, regional and remote people.
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