Beyond Self-Care and Resilience: Proactive Management of Emotional Demand in Mental Health Work
Tracks
Ballroom 2 - In-Person Only
| Wednesday, June 24, 2026 |
| 11:35 AM - 12:05 PM |
Overview
Carmen Schroder, Institute For Safety, Compensation And Recovery Research
Details
1. Emotional demand is a psychosocial hazard that requires organisational controls, beyond self-care and resilience.
2. The barriers and facilitators to proactively addressing emotional demand and the need to complying with Australian WHS regulations.
3. The case for proactive prevention with evidence-based strategies for proactive emotional demand management from real-world settings.
Presenter
Miss Carmen Schroder
Research Fellow
Institute For Safety, Compensation And Recovery Research
Beyond Self-Care and Resilience: Proactive Management of Emotional Demand in Mental Health Work
Biography
Carmen Schroder is a Research Fellow at ISCRR with expertise in vicarious trauma and the delivery of complex, sensitive research and evaluation projects. Since 2010, she has worked across government, academic, not-for-profit and community sectors to evaluate and strengthen services, systems and policy. Carmen brings a thoughtful and practical lens to the challenges of conducting emotionally demanding work, and is a strong advocate for embedding lived experience and trauma-aware practices across research, service delivery and organisational systems. Motivated by social justice, she is committed to developing proactive, practical, capacity-building solutions that support workforce wellbeing and create safer working environments.