A Systems Thinking Approach to Understanding Technology-facilitated Coercive Control
Tracks
Prince Room: In-Person and Online
| Wednesday, November 26, 2025 |
| 9:20 AM - 9:40 AM |
Overview
Nicole Liddell, University of the Sunshine Coast
Speaker
Ms Nicole Liddell
Phd Candidate
University Of The Sunshine Coast
A Systems Thinking Approach to Understanding Technology-facilitated Coercive Control
Presentation Overview
Technology-facilitated coercive control (TFCC) is becoming a prominent feature in intimate partner violence (IPV) and intimate partner homicide in Australia. Research on TFCC is emerging, with a current focus on victim-survivors’ experiences, perpetrator and victim characteristics, perpetrator-victim interactions, and the impacts on the health and wellbeing of individuals. This research focus places individuals and/or couples as the primary unit of analysis, leading to gaps in our understanding of interactions across the broader ecosystem within which TFCC emerges. This ecosystem includes couples, their families and social networks, technologies, and relevant stakeholders (e.g., technology designers, stakeholders involved in responding to IPV, and policy makers). Systems thinking approaches are widely accepted as the most appropriate for understanding and addressing complex issues. Systems thinking views the ecosystem as a whole, instead of breaking it down into individual parts. Using a systems thinking-based framework that emphasises a multi-level, hierarchical ecosystem structure, known as Rasmussen’s Risk Management Framework (RMF), this research aimed to understand the individual, situational, environmental, technological, and systemic factors that influence TFCC. A literature review of 84 studies that investigated TFA in intimate relationships was conducted. Findings revealed a significant gap in our understanding of the system-wide factors that enable TFCC, suggesting that powerful leverage points for interventions may be overlooked. In order to adequately address TFCC, it is necessary to understand the system-wide factors and how they interact to influence both the occurrence of TFCC and the systemic responses to it. By providing a holistic view of the system structure, the RMF presents a basis to identify broader systemic influences on behaviours, enabling us to better understand and more effectively address this complex and pervasive problem.
Biography
Nicole Liddell is a Research Assistant and PhD Candidate at the Centre for Human Factors and Sociotechnical Systems at the University of the Sunshine Coast. As a Research Assistant at the Centre since 2018, Nicole has worked on several projects relating to human factors and systems thinking in various domains, including healthcare. Nicole holds a Bachelor of Psychology (Honours) and her PhD thesis involves the application of systems thinking to address technology-facilitated coercive control in the context of intimate partner violence (IPV). Nicole is dedicated to demonstrating how systems thinking approaches can contribute to prevention and responses to IPV.