Des Hosie is a career firefighter and 40-year veteran of the NZ Fire Service and Fire and Emergency New Zealand. Currently the National Operations Advisor for Safety, Continuous Improvement and Lessons Management based in Fire and Emergency New Zealand’s National Headquarters - Des has extensive operational firefighting and rescue experience. Through the AFAC partnership, Des has contributed as a lessons management practitioner on a number of major reviews in both New Zealand and Australia. He leads a Lessons Management Community of Practice in New Zealand called LessoNZ. Its function is to share lessons from incidents and exercises across the All of Government, Emergency Services, Defence, and key infrastructure sectors.

Claire is the Director of Policy and Planning at Triple Zero Victoria (previously Emergency Services Telecommunications Authority; ESTA). Triple Zero Victoria provides an integrated 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES in Victoria. This role oversees the areas of corporate planning, strategy, legislative policy, government services, reform implementation, reviews, inquiries, evaluation and lessons management. Claire has worked in the emergency management sector for over 15 years, starting off as a PhD researcher with the Bushfire Cooperative Research Centre. Her career in Victorian emergency management agencies has included reform program design, strategic planning, public policy, capability development, lessons management, operational improvement, human factors, experiential learning, diversity and inclusion, performance standards, operational doctrine and empirical research.